Privacy Policy

1. Introduction

Welcome to M/S JUDICIOUS LEGAL SOLUTIONS. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes full name, username or similar identifier.
• Contact Data includes billing address, email address and telephone numbers.
• Client Data includes legal case information, Excel files uploaded for messaging, and communication logs.
• Usage Data includes information about how you use our website and services.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new client or user.
• To provide legal and accounting services, including WhatsApp status tracking.
• To manage our relationship with you (e.g., responding to inquiries).
• To comply with a legal or regulatory obligation in India.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents and contractors who have a business need to know.

5. WhatsApp Messaging and Legal Communications

M/S JUDICIOUS LEGAL SOLUTIONS uses the WhatsApp Business Platform (WhatsApp Cloud API) to facilitate lawful business communications on behalf of its clients, including banks, financial institutions, and other authorized entities.

Our WhatsApp communications are strictly limited to:

• Legal notices and legal communication alerts.
• Account-related notifications.
• Compliance and regulatory communications.
• Informational messages regarding matters that require the recipient's attention.

We do not use WhatsApp to:

• Send promotional, advertising, or marketing messages.
• Send unsolicited commercial communications.
• Request or collect passwords, OTPs, PINs, banking credentials, or other sensitive authentication information.
• Process or collect payments through WhatsApp.

Where communications are sent on behalf of a bank or financial institution, recipient information is provided by the concerned institution for legitimate business, legal, compliance, or customer communication purposes.

Recipients are encouraged to contact the concerned bank or financial institution through official customer service channels or visit their nearest branch for verification, clarification, dispute resolution, settlement discussions, or account-related assistance.

Message delivery information, delivery status, and related communication logs may be retained for operational, audit, compliance, and reporting purposes.

When messages are transmitted through WhatsApp, certain data such as phone numbers and message metadata may be processed through Meta's infrastructure in accordance with WhatsApp's and Meta's applicable privacy and platform policies.

6. Legal Basis for Processing

We process personal information only where permitted by applicable law, including where processing is necessary for:

• Performance of contractual obligations.
• Compliance with legal and regulatory requirements.
• Legitimate business interests of our clients and organization.
• Legal communication, notification, and recovery-related processes authorized by our clients.

7. Data Sharing

We may share personal information with:

• Banks and financial institutions that engage our services.
• Authorized legal professionals, consultants, and service providers.
• Government authorities, regulators, courts, tribunals, or law enforcement agencies when required by law.

We do not sell personal information to third parties.

8. Contact Information

For privacy-related inquiries, complaints, or requests, please contact: